Terms & Conditions

Orders

Your order is not accepted until your credit/debit card is processed.

Any e-mail, on-screen receipt or other acknowledgement of your order is merely to report that your request has been received and does not in any way denote acceptance of your order regardless of any wording on the e-mail or the receipt.

Queensdown Associates LTD reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

For all Custom Fit orders please email enquiries@european-golf-online.com for availabilty and price.

All goods remain the property of Queensdown Associates LTD until paid for in full.

Unwanted Orders (Internet Sales Only)

Under the UKs Distance Selling Regulations you have the right to cancel your order within 7 working days, beginning on the day after you receive your goods, subject to the following conditions:

The goods are returned in a brand new unused condition.
You inform us via email enquiries of your wish to cancel
The ordered goods are not made or modified to your specification or clearly personalized

You arrange for safe return delivery at your cost. You will be given the address after you contact us Goods must be returned within 30 days. You are responsible for returning the goods with original packaging.


If returned goods are refused by European Golf because the above criteria is not met, you will be asked to pay for return carriage back to you.

Product Warranties

Goods for sale on european-golf-online. are new and supplied with the manufacturer’s full warranty unless otherwise stated.

Faulty or damaged goods

Quality is assured at European Golf. Should you experience a problem; repair, exchange or refund will be offered if the goods do not comply with the Sales Of Goods Act 1995 (uk). We reserve the right to establish proof of purchase and to send any returned product to the manufacturer for testing before proceeding with any refund, repair or exchange.

Return Instructions

For all returning goods please include a cover note, explaining what action you would like to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to the return goods. Return shipping costs can only be refunded where we have sent the wrong goods in error.

Please note that responsibility for any product returned remains with you until such time as we receive it and a member of staff has signed for receipt of the goods.

Return Address
European Golf Nottingham
6 Arnot Hill Road
Arnold
Nottingham
NG5 6LJ

Delivery Policy

Goods are sent via City Link Courier and aim to turn your order around within 24 hours of receipt of order if the items are in stock. If you need an item urgently, feel free to call us to check on the status. If there is due to be a wait of longer than 7 days, we will contact you to offer you an explanation and to discuss the options available to you.

Free Delivery to UK Mainland on all orders over £75

Complaints

If you have any reason to feel that you have been treated unfairly or that your shopping experience was unsatisfactory please contact us immediately so that we can try to help you.
WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

European Golf are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new battery/stopwatch/pedometer from us we would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to English law.